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Repair, Upgrade
or Install
For a rate of
$100 per hour, US Computer Services will send a technician to
your office or home to diagnose your PC
computer or
printer problem, or to install requested software. We also offer
Data (CAT5) and/or Telephone Cable (CAT3) installation at $85 per drop,
and Telephone System installation at $85 per hour. Call for a quote on
customized installations.
How it works:
Call
or email US Computer Services
to file a repair, upgrade or install request.
US Computer Services
will have a technician contact you to discuss the specific
details of your request and to set up an appointment.
The technician will try to determine the cause of the problem so
that the appropriate parts can be ordered ahead of time and
brought to your location.
US Computer Services will strive to have a technician at
your location the next business day.
If the technician is
unable to determine the parts required during the telephone
discussion, he will make an on-site diagnosis and return to
finish the repair as soon as the parts become available.
US Computer Services offers competitive pricing on
components (such as RAM, hard drives, and video cards) that can
be delivered to your office for on-site upgrades. Once the parts
have arrived, you will be asked to contact our technician to set
up an appointment for installation.
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Charges:
A minimum one-hour charge of $100 will apply to all on-site
repairs.
Time proceeding the first hour will be billed in 15 minute
increments.
($25.00 per 15 minute
block)
If the technician
needs to stop during the first hour to retrieve a replacement
part, for example, the first hour's work will continue when he
returns.
Upgrades: Upgrades, such as RAM and upgrade cards (video, ethernet, etc.)
will almost always be covered by the one-hour minimum charge.
In non-standard cases the technician will attempt to assess the
amount of time needed during the initial meeting.
Hard drive upgrades: Depends on the customer's request: data
transfer, specialized formatting, etc. Extended time may be
required.
Training
For a rate of
$55 per hour, US Computer Services will send a technician to
your home or office to train you with the computer or
software per your request.
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